Memphis Botanic Garden Foundation, Inc. (including Memphis Botanic Garden and Radians Amphitheater) has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: membg.org (and affiliated sites). If at any time you find this privacy policy unacceptable, you must immediately leave this website.
We respect your privacy. Any information we collect from you, including your email address and phone number, will simply be used to send you the information you have requested and/or to communicate with you regarding events, classes, performances, programs, memberships, or tickets you have signed up for or purchased. We will not give or sell your personal information to any unaffiliated third party.
If you give us your email address or phone number and permission to send communications, you may opt out at any time by using the unsubscribe or opt-out options provided in those communications.
Information Gathering
We use your IP address to help diagnose problems with our server and to administer our website by (1) identifying which parts of our site are most heavily used, (2) tailoring site content to user needs, and (3) generating aggregate statistical reports. We do not link IP addresses to anything personally identifiable.
You are not required to provide personally identifying information (such as name, phone number, email address, or location) to use our website. However, failure to provide certain information when requested may prevent some features from functioning or limit our ability to respond to your request.
We collect only personally identifying information that you voluntarily provide in response to a direct request.
Analytics & Cookies
We use Google Analytics to collect information about how visitors use this website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what sites they visited prior to coming here. We use this information solely to improve our website and user experience.
Google Analytics collects only the IP address assigned to your browser on the date of your visit and does not collect your name or other identifying information. We do not combine analytics data with personally identifiable information.
Google Analytics uses cookies to identify unique users. You can disable cookies in your browser settings or use Google’s available opt-out tools.
Forms & Submissions
When you submit information through forms on our website (including event registrations, newsletter signups, ticket interest forms, surveys, or contact requests), we collect the information you provide in order to respond, process registrations, manage participation, or deliver requested communications.
Form data may be processed and stored through our website platform, email marketing services, ticketing systems, or customer communication tools used by Memphis Botanic Garden Foundation, Inc.
Comments & Media
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.
An anonymized string created from your email address (a hash) may be provided to the Gravatar service to determine if you use it. Gravatar’s privacy policy is available at: https://automattic.com/privacy/.
If you leave a comment, the comment and its metadata are retained indefinitely to allow automatic approval of follow-up comments.
You may request a copy of the personal data we hold about you or request deletion of your data, except where we are required to retain it for administrative, legal, or security purposes.
Embedded Content & Third-Party Sites
Articles on this site may include embedded content (such as videos, images, or articles). Embedded content from other websites behaves the same way as if you visited those websites directly.
These third-party sites may collect data about you, use cookies, embed tracking, and monitor your interaction with their content. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies.
Email Communications (Mailchimp)
Memphis Botanic Garden Foundation, Inc. uses Mailchimp as our email marketing service provider. Mailchimp processes data on our behalf to manage email subscriptions, preferences, and campaign performance.
Mailchimp requires permission-based email practices. Every email includes an unsubscribe or preference-management link allowing you to opt out at any time.
Mailchimp’s Privacy Policy is available at:
https://mailchimp.com/legal/privacy/
Membership & Donor Management (DonorPerfect)
Memphis Botanic Garden Foundation, Inc. uses DonorPerfect as its customer relationship management (CRM) system to manage memberships, donations, donor records, acknowledgments, and related communications.
Information stored in DonorPerfect may include names, contact information, membership status, donation history, and communication preferences. This information is used solely for administrative, fundraising, acknowledgment, and engagement purposes in support of our nonprofit mission.
DonorPerfect acts as a service provider and processes data on our behalf. We do not sell or share donor or member information with unaffiliated third parties. Payment information is processed securely through third-party payment processors and is not stored on our servers.
For more information about DonorPerfect’s privacy practices, please visit:
https://www.donorperfect.com/privacy-policy/
Volunteer Management (Volunteer Odyssey)
Memphis Botanic Garden Foundation, Inc. uses Volunteer Odyssey to manage volunteer opportunities, registrations, scheduling, and communications.
Information collected through Volunteer Odyssey may include names, contact information, availability, participation history, and other information voluntarily provided by individuals to engage in volunteer activities. This information is used solely to coordinate volunteer involvement and communicate about related opportunities.
Volunteer Odyssey acts as a service provider and processes data on our behalf. We do not sell or share volunteer information with unaffiliated third parties.
For more information about Volunteer Odyssey’s privacy practices, please visit:
https://www.volunteerodyssey.com/privacy-policy/
Ticketing Services
SimpleTix
Memphis Botanic Garden uses SimpleTix for certain event registrations and ticketing. Personal information submitted through SimpleTix is governed by their privacy policy:
https://www.simpletix.com/Privacy.php
Ticketmaster (Radians Amphitheater)
Tickets for concerts and performances at Radians Amphitheater are sold through Ticketmaster. Ticketmaster operates independently and maintains its own privacy practices.
For information on how Ticketmaster collects, uses, and protects personal information, please review their Privacy Policy:
https://www.ticketmaster.com/privacy
Front Gate Tickets (Radians Amphitheater)
Tickets for some Radians Amphitheater evetns are sold through Front Gate Tickets. Personal information submitted through Front Gate Tickets is governed by their privacy policy.
For information on how Front Gate Tickets collects, uses, and protects personal information, please review their Privacy Policy:
https://frontgatetickets.com/legal/privacy-policy/
SMS Messaging & Mobile Web App (Engage by Cell)
Memphis Botanic Garden Foundation, Inc. uses Engage by Cell to provide SMS text messaging and mobile web app communications related to events, programming, alerts, and organizational updates.
By opting in, you consent to receive recurring automated messages.
Message & Data Rates: Standard rates may apply
Opt-In: Messages are sent only to users who have provided explicit consent
Opt-Out: Reply STOP to any message to unsubscribe
Help: Reply HELP or contact info@membg.org or 901-636-4100
Engage by Cell stores mobile numbers and related data securely for message delivery purposes and does not sell personal information.
Engage by Cell Privacy Policy:
https://www.engagebycell.com/privacy
Security
Memphis Botanic Garden Foundation, Inc. maintains reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, modification, or disclosure.
Copyright
Unless otherwise noted, all contents of the Memphis Botanic Garden Foundation, Inc. website(s), including membg.org and affiliated sites, are © Memphis Botanic Garden Foundation, Inc. All rights reserved.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page and become effective upon continued use of the website. It is your responsibility to review this policy periodically.
Equal Opportunity / Affirmative Action
Memphis Botanic Garden Foundation, Inc. is committed to equal treatment and opportunity in all aspects of its operations without regard to age, citizenship status, color, disability, marital or parental status, national origin, race, religion, sex, or sexual orientation.
Contact Information
If you have questions about this Privacy Policy or our data practices, contact:
Memphis Botanic Garden Foundation, Inc.
750 Cherry Road
Memphis, TN 38117
Phone: 901-636-4100
Email: info@membg.org
